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Company policies

Returns policy

We want you to love your mural. Our expert production team conduct rigorous quality checks on each and every strip of paper and we will not let anything leave our HQ if we are not 100% confident that it’s perfect for you.

 

If there is a problem with your mural, simply contact our friendly team, and we will sort it out for you right away. To help us solve the problem quicker, we will ask you to send through some photos of your mural to work out whether we need to send a courier to collect your mural. Once we have established the problem, we will send a replacement mural to you on next day delivery. Please note that we will need to know about the problem within 30 days after purchase to offer a replacement mural.

 

Our murals are ‘made to measure’ and unique for each wall, therefore no two are the same. For this reason, we are unable to accept returns of murals due to a change of plan, or after they are installed, as we cannot reuse it.

 

Please do take care when installing the mural or hiring someone to help with the install, as we are unable to compensate installation fees from third parties or take responsibility for installation errors.

Personal data & cookies

When you sign up to our newsletter, request a proof or purchase a wall mural, we will securely store some personal data, such as name, email and address, in order to deliver our service to you. We use this data for things like marketing, invoicing and delivering products to you.

 

We never save your personal data longer than is necessary to complete the function mentioned above and will never share it with any third parties.

 

If you would like your details to be removed from our files, simply get in touch and let us know.

 

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

 

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. By using our site, you agree that we may store and access cookies on your device.

 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Further information on deleting or controlling cookies is available at www.aboutCookies.org

Environmental policy

At Murals Wallpaper, we believe a sustainable environmental policy is incredibly important, and we aim to minimise our impact on the environment in everything we do.

 

Detailed below are some of the main ways in which we limit our impact on the environment when creating our products and carrying out our business activities.

 

Sustainable Paper

 

All of our wallpaper is sourced from sustainable FSC registered forest. This means that the paper we use is 100% sustainable, and is sourced from responsibly managed FSC registered forests.

 

Environmentally Friendly Inks

 

All inks used during printing are environmentally friendly water based inks. These inks do not contain solvents or high levels of volatile organic compounds, and are therefore safe to use in all kinds of interiors settings, and do not impact on the environment.

 

Recycling and No Landfill Policy

 

All of the waste that we produce when both manufacturing our murals and running our business on a daily basis is either recycled or used to generate energy. We have a no landfill policy, and as a result none of our waste goes to landfill at all.

 

Renewable Electricity Usage

 

Where possible, we try to source as much of our energy requirements from renewable sources. Our website is 100% powered by the wind, and our offices and production studios are run on a minimum of 30% renewable energy.