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Returns policy

We want you to love your mural. Our expert production team conduct rigorous quality checks on each and every strip of paper and we will not let anything leave our HQ if we are not 100% confident that it’s perfect for you.

If there is a problem with your mural, simply contact our friendly team, and we will sort it out for you right away. To help us solve the problem quicker, we will ask you to send through some photos of your mural to work out whether we need to send a courier to collect your mural. Once we have established the problem, we will send a replacement mural to you on next day delivery. Please note that we will need to know about the problem within 30 days after purchase to offer a replacement mural.

Our murals are ‘made to measure’ and unique for each wall, therefore no two are the same. For this reason, we are unable to accept returns of murals due to a change of plan, or after they are installed, as we cannot reuse it.

Please do take care when installing the mural or hiring someone to help with the install, as we are unable to compensate installation fees from third parties or take responsibility for installation errors.